Frequently Asked Questions

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We do prefer to have appointments for estimates. We take appointments from 7:30 am to 5:30 pm Monday thru Friday. Call us at (913) 441-0001. For more information on estimates, please click here.
We are currently not open on Saturdays.
No. A car is a total loss when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using uni-body (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications.
Today's modern factory finishes incorporate multiple layers of highly specialized paints. Weaver's Auto Body has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in restoring your vehicle to it's pre-loss condition.
Yes. Just let your Repair Process Manager know what other work you would like done so that they can make the necessary arrangements.
Your Repair Process Manager can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.
Yes, we would be happy to provide pickup and delivery services to you. We want each customer's visit to be a positive experience and will work diligently towards that goal.
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
We will notify you when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.
Yes. Weaver's Auto Body Inc. guarantees all repairs with a Lifetime Warranty.
The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he/she can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.
If your deductible is not waived, it will be your responsibility to pay Weaver's Auto Center when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he/she can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, MasterCard, American Express and Discover. Of course, cash and your personal checks (up to $1,000.00) are always welcome.
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle. For more information, visit the February 2005 Rolling Wheel. The article is under Landon's Minute.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
 
DO
  • Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
  • Always use clean fresh water.
  • Wash your vehicle in the shade.
DON'T
  • Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
  • Do not "dry wipe" your vehicle. Dry wiping can scratch the finish.
  • Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
  • Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
  • Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
  • Do not scrape ice or snow from the newly painted surface.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 120 DAYS
 
DON'T
  • Do not wax or polish the vehicle. This will allow the finish to dry and harden completely. We will send you a card when it is time to wax your vehicle.
There are several different parts and part types available. There are manufacturer parts and aftermarket parts. Aftermarket parts are parts not produced from the manufacturer of your vehicle. We use aftermarket parts on a daily basis here and some of them are great and some are not. Policies differ from insurance company to insurance company but the reason behind them is the same, to reduce claims cost. When we perform your repairs, we stand behind our work for as long as you own your vehicle, which means we will not put any thing on your car that does not meet our guidelines for fit, finish or functionality. Your policy may require the use of these parts or salvage parts. Rest assured that your car will be repaired correctly from us and quality will never be compromised for price.
NO. It is your car and you can have the right to have it repaired anywhere you choose. Some insurance companies may try to steer you to another shop. Although this is illegal for them to do, it still happens. They might tell you... "If you don't take your car to one of our shops, we will not guarantee the work." These statements are a way that they can scare you into taking your car somewhere they want instead of where you want. We offer a lifetime warranty on all collision repairs performed at our shop for as long as you own the vehicle. Whether you want Weaver's to fix your car or someone else, remember it is your choice.
 
Many insurance companies have Direct Repair Networks (DRP's). These networks are relationships between the collision repair facility and the insurance companies where the collision repair shop acts as your insurance adjuster. The shop writes the estimate and transfers photographs to the insurance company and bills the insurance according to preset guidelines. These networks are not considered steering as there are usually several shops in an area to choose from. However, if the shop you want to use is not on the insurance companies direct repair network, you can still use the shop of YOUR CHOICE.
Once the estimate for repairs reaches 75% of the vehicles retail value, your car could be deemed as an economic total loss and could be branded as a salvage title. The retail value of your vehicle is determined by many factors including market area, pre existing damage, mileage and major refurbishments done to your vehicle. You can get an idea on the value of your vehicle by visiting www.nada.com.
All our customer vehicles receive visual inspection for any other problems when you bring it in for an estimate appointment. If we notice anything during our inspection, we'll bring it to your attention and discuss it with you to determine next steps.
No.
Possibly. There may be an inspection fee to properly diagnose the problem with your vehicle. Charges vary based on how much time it takes us to pinpoint the issue.

If you have a question that isn't above, feel free to contact us here.