Frequently Asked Questions

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Towing

Yes! Call us at (913) 441-0001 and let us know you’re in need of a tow to the shop.
If you are going through insurance, the tow bill will be sent directly to them. If you decide to pay out of pocket, the tow bill will be added to your final bill and due at the time the repair is complete.

Rental Cars

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

Estimates

We have a free tool you can use to get a first estimate on your phone, which you can find just below. However, we do prefer to have appointments for estimates. We take appointments from 7:30 am to 5:30 pm Monday through Friday. Feel free to call us at (913) 441-0001 or use the schedule link below. We hope to see you soon!

Free Online Estimate
Schedule An In-Person Estimate
No, it is up to you to decide how many estimates you would like and if you want to compare with more than one shop. If you decided on a shop, have your insurance company deal with them directly.

No! You have the right to ask for several estimates and make your decision based on your own preference.

If your insurance adjuster already came to look at your vehicle you are able to call and schedule the repairs, you can fax or email us a copy, drop it off, or give us your insurance information and we can attain our own copy of the estimate. We must start the repair process from the original estimate.
There are several different parts and part types available. There are manufacturer parts and aftermarket parts. Aftermarket parts are parts not produced from the manufacturer of your vehicle. We use aftermarket parts on a daily basis here and some of them are great and some are not. Policies differ from insurance company to insurance company but the reason behind them is the same, to reduce claims cost. When we perform your repairs, we stand behind our work for as long as you own your vehicle, which means we will not use any parts that do not meet our guidelines for fit, finish or functionality. Your policy may require the use of these parts or salvage parts. Rest assured that your car will be repaired correctly and quality will never be compromised for price.
All our customer vehicles receive visual inspection for any other problems when you bring it in for an estimate appointment. If we notice anything during our inspection, we’ll bring it to your attention and discuss it with you to determine next steps.

Possibly. There may be an inspection fee to properly diagnose the problem with your vehicle. Charges vary based on how much time it takes us to pinpoint the issue.

If you have any other questions or concerns, feel free to call or stop by at our shop!

Repair Process

Your Repair Process Manager can give you an estimate of the time it will take to complete the repairs. We have a very fast and efficient turnover rate, and we always deliver within the given timeframe!

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

Vehicles with frame or suspension damage will require a two or four-wheel alignment. We have specifications on every vehicle to ensure that the frame or unibody is returned to its pre-accident condition.

Today’s modern factory finishes incorporate multiple layers of highly specialized paints. Weaver’s Auto Center has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in restoring your vehicle to its pre-loss condition. Simply put: your car will be as good as new!

You have the right to retain ownership of the vehicle, however the amount of the settlement may be reduced by the salvage value.

Certainly! Weaver’s Auto Body Inc. guarantees all repairs with a Limited Lifetime Warranty.

We do everything in our power to ensure your vehicle is back to pre-accident condition as your vehicle leaves our shop. If you notice anything that doesn’t seem right or experience any problems, please do not hesitate to give us a call or stop back in.

Our collision center is currently closed on weekends.

Absolutely! Just let us know what you’d like to include in the process, and we’ll do the rest.

We will let you know when your vehicle is ready to be picked up. Feel free to call or email your advisor during the repair process if you have questions or concerns.

Insurance

Claim numbers are issued by your insurance company at the time you report your accident. Make sure to write it down and bring it with you when you come in to begin the repair process; we’ll do the rest.

This is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. Feel free to call your agent and ask who will be responsible for covering the deductible.
Once the estimate for repairs reaches 75% of the vehicles retail value, your car could be deemed as an economic total loss and could be branded as a salvage title. The retail value of your vehicle is determined by many factors including market area, pre-existing damage, mileage and major refurbishments done to your vehicle. You can get an idea on the value of your vehicle by visiting www.nada.com.
No. A car is a total loss when the price of repairs exceeds the insurance company’s determined value of your vehicle. Nowadays, most cars are built using uni-body (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications.
Original Equipment Manufactured (OEM) is a term for parts made by the manufacturer of your vehicle.
These are parts not made by your vehicle manufacturer. They are also known as Quality Replacement Parts (QRP). Aftermarket parts are much cheaper than OEM parts and might not have the same fit and function as OEM parts.
LKQ – (Like Kind & Quality). These parts are more commonly referred to as used parts. These parts generally come from automotive salvage yards. Salvage yards purchase damaged or totaled vehicles, remove the good parts and sell them as LKQ parts. All LKQ parts are inspected for prior damage, rust, and to make sure they are OEM and not Aftermarket.
The insurance company will assign an appraiser to inspect the vehicle to determine its condition prior to the accident.
Subrogation is the process by which your insurance company pays for the repairs to your vehicle, and is obligated to collect from another insurer or party. Your collision coverage will require you to pay your deductible, which may be refunded once the other party pays.

Payments

The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, MasterCard, American Express and Discover. Of course, cash and your personal checks (up to $1,000.00) are always welcome.
Your deductible payment must be paid to Weaver’s Auto Center. Your deductible payment is due when your repairs are complete and you come to pick your vehicle up.
Your deductible is due when you pick up your vehicle. If you are expecting your deductible to be reduced or waived we suggest you contact your insurance carrier and confirm prior to picking up your vehicle.
No. When you purchased your insurance policy, you signed a contract saying you will pay the first amount of the claim up to your deductible. Repairers should not be asked to hide the deductible. That practice would constitute fraud by both the shop and consumer. The penalties for insurance fraud are severe. If a shop offers to save your deductible, they are absorbing that at your cost. They are not doing the said repairs in order to make up for your deductible. This could lead to unsafe and unsatisfactory repairs which will ultimately cost you at some point.
Payment is due at the time the repair is complete. Please bring any insurance checks with you and your deductible – if you are going through insurance. If you want, you are able to simply sign the check over to us and do not need to deposit it into your account.
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle. For more information, visit the February 2005 Rolling Wheel. The article is under Landon’s Minute.

Post Repair Care

You are able to wash your vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge as soon as you get it back.

For the first 30 days we suggest that you:

  • Do NOT use a commercial car wash. Stiff brushes/sponges can mar the finish and damage the surface.
  • Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
  • Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
  • Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
  • Do not scrape ice or snow from the newly painted surface.

For the first 90 days we suggest that you:

  • Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.